MEMBER SUPPORT
Having problems with your account? Experiencing difficulty using the website? Have a question about your courses?
Check the FAQs below for a quick and easy answer:
I Need to Update My Payment Method
Visit your ACCOUNT page to update your account details, manage your subscription and change your password.
If you used your credit/debit card via Stripe, open the Subscriptions tab and click the ‘Update’ link to enter your updated credentials.
If you are using PayPal, log in to your PayPal account and update the payment method in the subscription there. You can find your subscription under Recurring Payments.
How To Switch Between Annual & Monthly Plans
Did you know you can upgrade from a MONTHLY plan to ANNUAL payments and benefit from 2 FREE months each year?
On an ANNUAL plan and feel like you’ve found your home but prefer to spread payments across the year? Switch to a MONTHLY plan before your membership expires and your new monthly payment schedule will begin when your current ANNUAL plan expires.
All you need to do is visit your ACCOUNT page and click on the SUBSCRIPTIONS tab, then select CHANGE PLAN to select your preferred payment frequency.
Please use the contact form below if you need more help!
My Payment Has Failed. What Should I Do?
These things happen! Don’t worry, your account will not be cancelled until your payment fails 3 times.
If you pay by credit card and you know that your card details have changed then you can go to your ACCOUNT page, select the Subscriptions tab and you should see a link to ‘Update Billing Details’. Once you change your card details your payment will be processed immediately.
If you pay by PayPal please ensure that there are adequate funds in your account so that payment will go through when payment is tried again. Unfortunately there is no way to change when PayPal will attempt to take payments, or to push the payment through earlier.
Payment will automatically be tried again by our payment processors 4-5 days after a failed payment, but you will lose access to the School until payment is successful. We will try to collect payment 3 times after which your account will be automatically cancelled.
If your subscription is cancelled due to failed payments, you will need to sign up with a new subscription if you would like to regain access to the School.
Please contact us using the form below if you have any further questions about failed payments.
Do I Need To Renew Each Year?
Mandala Magic School membership automatically renews.
This means if you joined with an ANNUAL plan, your membership will automatically renew for another year on the anniversary of your joining.
Check your membership status via your Account page.
Please use the contact form below if you’ve any questions!
How Do I Cancel My Membership?
Cancel your account at any time by visiting your ACCOUNT page and selecting the Subscriptions tab. You will see an option to ‘Cancel’ next to your current subscription.
Click the Cancel link, select the reason you wish to cancel and then confirm your cancellation. You’ll receive an email confirming that the cancellation was successful. (Please note that once selecting a reason you will need to confirm your cancellation on the next page – if you don’t do this your cancellation will not be processed.)
Once you cancel your account you will retain access to the School until your current subscription period ends.
You are able to rejoin anytime in the future and we’d love to welcome you back.
Please cancel your account BEFORE your next payment is due and avoid leaving it to the last minute. We are in the UK so any date you see in your account is based on the UK timezone and so it is best to cancel at least 24 hours in advance of your billing date to ensure you are not charged due to time differences. You will retain access to the School until your next payment is due, so you can cancel as far in advance as you would like.
I'm Receiving an Error Message
Please go to your ACCOUNT page, select the Subscriptions tab and check that your membership subscription is active.
If your subscription is current, please try logging out of your account, clearing your browser cache* and then log back in.
If this does not fix the issue please contact us using the form below, describe the error and let us know what page you are receiving this error for.
I'm Having Trouble Watching Videos
We use the professional hosting company, VIMEO to host all of our videos.
Vimeo automatically detects the capability of your tech setup and delivers the video in the best format for your experience.
If you experience problems with any videos, the first step to take is to simply refresh your browser page.
If you have refreshed your browser page and you’re still experiencing problems, try viewing the page on an alternative browser to see if the problem persists.
Top Tip: Make sure your internet browser is up to date.
Common problems you may experience are the loss of visual or audio, or you may receive the message “cannot play with your setup”. These are most often fixed by a page refresh!
If you hover your cursor over the video you will be able to see a menu bar that offers you options to increase/decrease the volume.
Browser extensions, add-ons, and other third-party programs are known to cause unexpected issues on Vimeo, which we are unable to work around. For example, ad blockers and privacy enhancers can block specific domains and requests which can interrupt playback.
BitDefender is a third-party antivirus browser extension that can cause issues with accessing and playing embedded videos. BitDefender is essentially stripping the referrer header from the embed request, so we can’t tell that the website is allowed to host the embedded video.
For it to work, you will need to manually add “player.vimeo.com” as an exception in the BitDefender settings.
If you continue to have issues with videos, please check out the Vimeo Help guides here.
I've Joined the School - Where Do I Start?
Please head back to your Getting Started page and follow the steps there.
Next, visit your Member Dashboard and choose which course to start.
*Not ready for a course? You can also follow the link to the CONTENT LIBRARY to find mini tutorials and event replays to dip in and out of.
🌀 FINDING YOUR FEET is a good event to start with and the replay is just over 3hrs long. It includes an introduction, a video demonstration and a group share. Join as if you were attending in real time!
COURSES BEST FOR BEGINNERS
🌀 CIRCLE MAGIC is a great place to start if you’re a mandala beginner and you should expect to schedule between 5-10hrs for completion, depending on your experience.
🌀 MANDALA COLOR will take you through an exploration of the colour wheel and colour values as they apply to the mandala. Includes basic mandala exercises.
FOR NATURE LOVERS & TREE HUGGERS
🌀 ALIGNMENT is an in-depth course designed to follow the wheel of the year, with over 27 different mandala exercises, prompts and a rich library of supporting resources to correspond with the solar cycle. ALIGNMENT is our signature course and suits both beginners and experienced artists.
🌀 ALIGNMENT: Going Deeper is a great course if you have previously completed the Alignment program.
🌀 PLANTAGE will teach you how to make your own mandala-making materials, by using plants to create botanical ink. 23 comprehensive exercises, perfect for spring, summer & autumn months!
PERSONAL SYMBOLISM & EXPLORATION
🌀 Our newest course, CODEX, invites you to explore personal and mandala symbolism, through a Jungian lens. With four modules, you may wish to take your time to investigate each deeply.
🌀 MANDALA SECRETS is a mini course that was used to launch the Mandala Magic School. Visit for some ideas to create unique mandala designs using an unusual construction technique with no compasses required.
Find links to all Courses and your Content Library on your Member Dashboard.
Moondala Magic Taster Help
How long do I have access to Moondala Magic?
Your Moondala Magic Taster Access lasts for 29 days from the date of purchase. After that, access continues automatically if you’re a Mandala Magic School member.
Is Moondala Magic included in Mandala Magic School membership?
Yes. Moondala Magic is a featured course inside the membership, so current members have full access as part of their ongoing subscription.
What if I fall behind in Moondala Magic?
No problem at all. All lessons are on-demand, so you can move at your own pace. Your 29-day access window gives you plenty of time and flexibility. If you’d like continued access after that, you’re welcome to join the full Mandala Magic School membership.
I completed Moondala Magic previously for free. Do I still have access?
Your previous access has expired. Moondala Magic is a standalone course worth $111 (and included within Mandala Magic School). If you’d like to experience the updated edition, you’re very welcome to join again.
Can I access live events or other areas of Mandala Magic School during my 29-day Taster Access?
Your purchase gives you access to the Moondala Magic workshop only. If you’d like the full experience, you can join Mandala Magic School at any time using your VIP access offer, where your Moondala Magic payment counts towards purchase.
If your question isn’t answered above please use the form below to get in touch with our support team and we’ll get back to you as soon as we can. Our email support hours are 10am to 4pm GMT (UK time) Monday to Friday and we aim to get back to you as quickly as possible. Check what the time is here.
